All orders confirmed by www.shop.fantic.com will be shipped to the address indicated by the customer during checkout. It is possible to choose whether to receive the shipment at your home address or at another address by specifying it in the checkout.
The www.shop.fantic.com shop uses different transport companies for shipping, depending on the type of product shipped and its destination. As soon as the package is picked up from our warehouse by the transport company, the customer will receive an email confirming the shipment with the code and the link to track the shipment. If, at the time of delivery, the owner of the order is not at the address indicated, the transport company in charge will contact the customer to arrange delivery. It is also possible to track the status of the shipment by referring to the instructions in the shipment confirmation email or by contacting the Customer Care at customercare@shop.fantic.com for information on your package if it has not been delivered on time, indicating the order number, name, address and delivery city. It is not possible to check the inside of the package upon delivery, but if the Customer finds any anomalies (open or visibly damaged box), he may refuse the delivery indicating the reason. He must then contact Fantic Shop Online Customer Service at customercare@shop.fantic.com describing the reason for refusal. If the parcel is damaged during transport but is nevertheless accepted, New Works Webtech Srl will not be held responsible for any subsequent damage claimed by the Customer, given that the order has been certified as undamaged.
The delivery date indicated on the purchase page is to be considered purely indicative. No compensation can be requested from New Works Webtech Srl in the event of losses due to delay, interruption or total or partial suspension of deliveries. This also applies to cases of delays, interruptions or suspensions due to causes that may alter the supply and distribution process, such as: work interruptions, labour agitations, delays attributable to suppliers, energy shortages, suspension of transport, etc.
If requested to customer service, after the order has been sent, New Works Webtech Srl shall issue an invoice, by email or inside the box, sending it to the owner, pursuant to Article 14 of Presidential Decree 445/2000. The invoice shall be issued on the basis of the information provided by the Customer at the time of the request. Delivery costs are charged to the Customer and are specified when the order is placed. The Customer shall pay for the goods using the methods available when placing the order.
Upon delivery of the goods by the courier, the Customer shall check that the packaging is intact. Any damage must be immediately reported to the courier. Once the courier's document has been signed, the Customer may not raise any objection regarding the external characteristics of the goods delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery in accordance with the procedures set out in this document. In the event of failure to collect within 5 working days the material in storage at the warehouses of the courier due to repeated inability to deliver to the specified address, the order will be automatically canceled.
Shipments to countries outside the European Union area may be subject to customs charges which are established by the customs of the country of destination. For the countries mentioned, New Works Webtech Srl cannot estimate the amount of these costs, which are charged to the customer and shall be paid upon delivery of the products, directly to the competent tax or customs authorities or to the courier in charge of delivery.
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