Fantic products can be purchased directly online on the website https://www.shop.fantic.com.
Shopping on www.shop.fantic.com is very easy. Select the product you are interested in by clicking on it, specify the quantity and click on "Add to cart". You can see the contents of your order directly in the shopping cart by clicking on the icon at the top right.
When you have completed the shopping cart click on "PROCEED TO BUY". You can continue by choosing to register or by fast mode. After filling in the various fields required, click on "CONFIRM" to access the payment method.
Yes, online prices include VAT.
After clicking on the product you wish to purchase, you will reach the product page with all the details. You can select the quantities and click on "Add to cart" to place the product in your shopping cart. You can then choose whether to complete your order and pay by clicking on "Checkout" or to continue shopping in the online shop.
Once you have completed your cart, you can proceed to enter the required data and choose your payment method: credit card, prepaid card, PayPal, bank transfer or cash on delivery. All the financial information required for the transaction will be transmitted, via encrypted protocol, to our partner banks, which provide the relevant remote electronic payment services, without any access by third parties.
Fantic Shop Online accepts credit cards of the following circuits: Visa, Visa Electron, Postepay, Mastercard, Diners Club International and JCB.
If you choose to purchase on Fantic Shop Online paying by Bank Transfer, remember to make the payment within 3 days from the date of the order. After this period, if no bank transfer is made, your order will be cancelled. Below you will find the data to make the payment by bank transfer:
Banco BPM S.p.A.
ABI: 5034
CAB: 10902
CIN: R
IBAN: IT05B0503410902000000014021
BIC/SWIFT: BAPPIT21AR9
Account Name: New Works Webtech S.r.l.
C/C n°: 14021
Reason for transfer: indicate the date and order number indicated in the confirmation email.
Please note that your order will only be processed once the amount has been received on our current account (usually 1 to 4 working days after the transfer has been made).
If you wish to receive an invoice for your order, please request it during the checkout before proceeding to payment. Simply click on "I would like to receive an invoice" and enter your tax code. A copy of the invoice will be included in your package and you can request the digital version by email to customer service.
Once you have completed your order, you will receive confirmation of your order at the email address you used when purchasing. If you do not receive the email, check the Junk or Spam folder of your email account and, if you use a Gmail address, also check the Promotions folder. If you have received confirmation of payment from your bank but not from the shop, you will also receive an order confirmation within 24 hours.
Of course, you can specify a different address than the billing address if you prefer to have it delivered elsewhere. Just enter the correct delivery address in the "Shipping address" field. The invoice/purchase receipt will arrive directly at the address you registered.
We ship throughout Italy (including the islands), Europe and worldwide.
Shipping costs can be seen at checkout by entering the destination data.
Shipments to countries outside the European Union area may be subject to customs charges which are established by the customs of the country of destination. For the aforementioned countries, New Works Webtech Srl cannot predict the amount of these charges, which shall be charged to the purchaser and shall be paid upon delivery of the products, directly to the competent tax or customs authorities or to the courier in charge of delivery.
Of course, during the checkout phase you can choose the option "Delivery to another address" and fill in the required data. After payment of the order, the order is quickly processed and given to the courier and it is not possible to change the shipping address. We advise you to check the address you enter carefully as we will not be able to make changes.
Depending on the place of delivery and the quantity of products, different packaging systems are used to ensure that they are transported in top condition. The products are insured during transport. If you think that your order has been delivered incorrectly, please inform our customercare team.
Unpacking the Fantic TX scooter is very easy: open the box, take out the scooter, place the scooter on a flat surface making sure you have removed the kickstand so that it can remain stable and follow all the steps in the manual or watch the video tutorial.
Make sure you connect and screw the handlebar firmly to the stem.
Make sure you find these accessories inside the packaging:
Delivery takes place as soon as the order is received and processed on working days from Monday to Friday, from 9 am to 5.30 pm. Orders placed on holidays and pre-holidays are only processed on the working days immediately following the order.
In Italy, delivery normally takes place within two working days from receipt of the dispatch notification email, but may be delayed due to difficulties in reaching certain geographical areas or due to unavailability of the product or the receiver.
In Europe, delivery times are approximately 3-5 working days from the time the product is dispatched.
You will receive an email when the shipment is organised. When your order is picked up by the courier, you will receive an email at the address indicated during the purchase process or a text message with the tracking link to monitor the shipment. Through the website of the courier who has taken charge of the shipment, you can always check where your order is. If you did not receive the email, check the Junk or Spam folder of your email box.
If you received packages from the courier with sender Fantic Shop visibly damaged, broken or stained please reject the shipment to the sender. We will take care of the return and restoration of the shipment. If the shipment consists of several packages and not all of them are damaged, in this case please return the damaged package to the sender by signing the courier's delivery note "With reserve". Also in this case, Fantic Shop Online will return the damaged package and replace it. Any eventual shipping costs for the return of the damaged package to the sender and the return of the new one are at Fantic Shop charge.
We ask you to promptly notify the customer service department by e-mail customercare@shop.fantic.com reporting the problem and accompanying the e-mail with photos of the products if possible. You will receive assistance in solving the problem.
You can return the purchased items or get a refund within 14 days after receiving your order. For more information please see the Return and Refund Policy.
No, you can purchase choosing to proceed quickly by entering your email. However, we recommend you create an Account so that you can receive updates on our news, quickly resume payment of unfinished orders, and easily purchase online again.
You can quickly create your account at this link: link.
In this way you can always keep an eye on your cart and the status of your orders.
If you have difficulty in navigating or making a purchase on Fantic Shop, we recommend you to update or change your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) to the latest version available. If you don't remember your password, enter your email address in the "I forgot my password" option and you will receive a password recovery email shortly. Always check that it does not end up in spam or junk mail.
If you have any problems, remember that the Customer Service is at your disposal, write to customercare@shop.fantic.com
You can complete your account registration here: qui.
Follow the guide to obtain your password to access your personal shop area.
Click on "Forgot your password?" on this page::
You will receive an email with instructions on how to recover your credentials.
After registering, you can view and edit your data in your personal shop area.
The fact of processing the order and giving the parcel to the courier is fast and we do not guarantee to be able to act promptly with changes in the shipping data or order composition. In any case, please send your complaints to the customer service via email for assistance.
Inside the Fantic Shop you can choose different types of products. You can search by code and product name in the search bar you find on the top right.
The e-scooter is delivered ready to use. To start, place one foot on the platform and one on the ground. Give a good push by gently pressing the accelerator button to start your journey.
The Fantic TX Electric Scooter is equipped with a button to select the pace: the first level is a maximum of 6Km/h for pedestrian streets, the second level is a slow and progressive acceleration up to 25 Km/h while the third level is a more immediate acceleration in boost mode.
The 8.5" airless wheels allow you to ride on slightly gravel and cobbled roads, but the Fantic TX Electric Scooter is not suitable for dirt or off-road use.
To clean your e-scooter, please refer to the instructions in the User Manual:
The Fantic TX scooter provides you with the possibility of registering your fingerprints to protect it from undesired use. To register and, if necessary, cancel the fingerprint registration, follow the instructions in the user manual or in the video tutorial.
The first step to buying conveniently online is to register for the newsletter.
In addition, by entering your email address you will receive updates and promotions.
We are the customer care of Fantic online Shop and as such we do not deal with sales in the retail channel. We ask that you address your enquiries to the dealer where you purchased or to Fantic's customer care here: https://www.fantic.com/it-it/contatti
We are the customer care of the Fantic online shop and as such we only handle online sales.
You can search for retailers here: https://www.fantic.com/it-it/dealer-locator
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