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How to order

WHERE CAN I BUY PRODUCTS?

Fantic products can be purchased directly online on the website https://www.shop.fantic.com.
Shopping on www.shop.fantic.com is very easy. Select the product you are interested in by clicking on it, specify the quantity and click on "Add to cart". You can see the contents of your order directly in the shopping cart by clicking on the icon at the top right.
When you have completed the shopping cart click on "PROCEED TO BUY". You can continue by choosing to register or by fast mode. After filling in the various fields required, click on "CONFIRM" to access the payment method.

DO THE PRICES INCLUDE VAT?

Yes, online prices include VAT.

HOW TO FILL THE CART?

After clicking on the product you wish to purchase, you will reach the product page with all the details. You can select the quantities and click on "Add to cart" to place the product in your shopping cart. You can then choose whether to complete your order and pay by clicking on "Checkout" or to continue shopping in the online shop.

HOW DO I GET TO THE CHECKOUT?

Once you have completed your cart, you can proceed to enter the required data and choose your payment method: credit card, prepaid card, PayPal, bank transfer or cash on delivery. All the financial information required for the transaction will be transmitted, via encrypted protocol, to our partner banks, which provide the relevant remote electronic payment services, without any access by third parties.

WHICH CREDIT CARDS DO YOU ACCEPT?

Fantic Shop Online accepts credit cards of the following circuits: Visa, Visa Electron, Postepay, Mastercard, Diners Club International and JCB.

HOW DOES PAYMENT BY BANK TRANSFER WORK?

If you choose to purchase on Fantic Shop Online paying by Bank Transfer, remember to make the payment within 3 days from the date of the order. After this period, if no bank transfer is made, your order will be cancelled. Below you will find the data to make the payment by bank transfer:

Banco BPM S.p.A.
ABI: 5034
CAB: 10902
CIN: R
IBAN: IT05B0503410902000000014021
BIC/SWIFT: BAPPIT21AR9
Account Name: New Works Webtech S.r.l.
C/C n°: 14021
Reason for transfer: indicate the date and order number indicated in the confirmation email.

Please note that your order will only be processed once the amount has been received on our current account (usually 1 to 4 working days after the transfer has been made).

HOW DO I GET THE INVOICE FOR MY ORDER?

If you wish to receive an invoice for your order, please request it during the checkout before proceeding to payment. Simply click on "I would like to receive an invoice" and enter your tax code. A copy of the invoice will be included in your package and you can request the digital version by email to customer service.

HOW DO I KNOW IF MY ORDER IS CONFIRMED?

Once you have completed your order, you will receive confirmation of your order at the email address you used when purchasing. If you do not receive the email, check the Junk or Spam folder of your email account and, if you use a Gmail address, also check the Promotions folder. If you have received confirmation of payment from your bank but not from the shop, you will also receive an order confirmation within 24 hours.

CAN I GIVE A DIFFERENT ADDRESS FROM MY BILLING ADDRESS?

Of course, you can specify a different address than the billing address if you prefer to have it delivered elsewhere. Just enter the correct delivery address in the "Shipping address" field. The invoice/purchase receipt will arrive directly at the address you registered.

Shipping and refunds

WHERE YOU CAN RECEIVE FANTIC SHIPMENTS?

We ship throughout Italy (including the islands), Europe and worldwide.

WHAT ARE THE SHIPPING COSTS?

Shipping costs can be seen at checkout by entering the destination data.

ARE THERE CUSTOMS COSTS FOR FOREIGN SHIPMENTS?

Shipments to countries outside the European Union area may be subject to customs charges which are established by the customs of the country of destination. For the aforementioned countries, New Works Webtech Srl cannot predict the amount of these charges, which shall be charged to the purchaser and shall be paid upon delivery of the products, directly to the competent tax or customs authorities or to the courier in charge of delivery.

CAN I CHOOSE TO SEND TO AN ADDRESS OTHER THAN MY HOME ADDRESS?

Of course, during the checkout phase you can choose the option "Delivery to another address" and fill in the required data. After payment of the order, the order is quickly processed and given to the courier and it is not possible to change the shipping address. We advise you to check the address you enter carefully as we will not be able to make changes.

HOW IS MY ORDER PACKED?

Depending on the place of delivery and the quantity of products, different packaging systems are used to ensure that they are transported in top condition. The products are insured during transport. If you think that your order has been delivered incorrectly, please inform our customercare team.

WHAT SHOULD I DO WHEN I RECEIVE THE PACKED E-SCOOTER?

Unpacking the Fantic TX scooter is very easy: open the box, take out the scooter, place the scooter on a flat surface making sure you have removed the kickstand so that it can remain stable and follow all the steps in the manual or watch the video tutorial.
Make sure you connect and screw the handlebar firmly to the stem.

  • Switch on the display.
  • Test it on a clear road or in your own backyard.
  • Place one foot on the platform and use the other to give a gentle push while pressing the accelerator lever.
  • Get familiar with the vehicle and enjoy your trip!
WHAT'S IN THE BOX?

Make sure you find these accessories inside the packaging:

  • The battery charger with its charging cable
  • The user manual
  • The handlebar
  • N. 6 screws to secure the handlebar to the e-scooter stem.
WHAT IS THE DELIVERY TIME?

Delivery takes place as soon as the order is received and processed on working days from Monday to Friday, from 9 am to 5.30 pm. Orders placed on holidays and pre-holidays are only processed on the working days immediately following the order.
In Italy, delivery normally takes place within two working days from receipt of the dispatch notification email, but may be delayed due to difficulties in reaching certain geographical areas or due to unavailability of the product or the receiver.
In Europe, delivery times are approximately 3-5 working days from the time the product is dispatched.

HOW DO I KNOW WHERE MY ORDER IS?

You will receive an email when the shipment is organised. When your order is picked up by the courier, you will receive an email at the address indicated during the purchase process or a text message with the tracking link to monitor the shipment. Through the website of the courier who has taken charge of the shipment, you can always check where your order is. If you did not receive the email, check the Junk or Spam folder of your email box.

IF I RECEIVE A DAMAGED PARCEL FROM THE COURIER, WHAT SHOULD I DO?

If you received packages from the courier with sender Fantic Shop visibly damaged, broken or stained please reject the shipment to the sender. We will take care of the return and restoration of the shipment. If the shipment consists of several packages and not all of them are damaged, in this case please return the damaged package to the sender by signing the courier's delivery note "With reserve". Also in this case, Fantic Shop Online will return the damaged package and replace it. Any eventual shipping costs for the return of the damaged package to the sender and the return of the new one are at Fantic Shop charge.

WHAT CAN I DO IF THE PRODUCTS INSIDE ARE DAMAGED?

We ask you to promptly notify the customer service department by e-mail customercare@shop.fantic.com reporting the problem and accompanying the e-mail with photos of the products if possible. You will receive assistance in solving the problem.

HOW CAN I MAKE A RETURN?

You can return the purchased items or get a refund within 14 days after receiving your order. For more information please see the Return and Refund Policy.

Personal Area

DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER AT FANTIC SHOP?

No, you can purchase choosing to proceed quickly by entering your email. However, we recommend you create an Account so that you can receive updates on our news, quickly resume payment of unfinished orders, and easily purchase online again.

HOW CAN I CREATE AN ACCOUNT ON FANTIC SHOP?

You can quickly create your account at this link: link.
In this way you can always keep an eye on your cart and the status of your orders.

I CANNOT REGISTER OR COMPLETE MY PURCHASE, WHAT CAN I DO?

If you have difficulty in navigating or making a purchase on Fantic Shop, we recommend you to update or change your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) to the latest version available. If you don't remember your password, enter your email address in the "I forgot my password" option and you will receive a password recovery email shortly. Always check that it does not end up in spam or junk mail.
If you have any problems, remember that the Customer Service is at your disposal, write to customercare@shop.fantic.com

HOW DO I CREATE AN ACCOUNT IF I HAVE ALREADY PURCHASED USING ONLY MY EMAIL ADDRESS?

You can complete your account registration here: qui.
Follow the guide to obtain your password to access your personal shop area.

I FORGOT MY PASSWORD, WHAT SHOULD I DO?

Click on "Forgot your password?" on this page::
You will receive an email with instructions on how to recover your credentials.

HOW CAN I CHANGE MY PERSONAL DATA?

After registering, you can view and edit your data in your personal shop area.

IS IT POSSIBLE TO CHANGE THE ORDER AFTER PAYMENT AND RECEIPT OF SHIPPING CONFIRMATION?

The fact of processing the order and giving the parcel to the courier is fast and we do not guarantee to be able to act promptly with changes in the shipping data or order composition. In any case, please send your complaints to the customer service via email for assistance.

Products

HOW CAN I SEARCH FANTIC PRODUCTS?

Inside the Fantic Shop you can choose different types of products. You can search by code and product name in the search bar you find on the top right.

HOW TO START THE E- SCOOTER.

The e-scooter is delivered ready to use. To start, place one foot on the platform and one on the ground. Give a good push by gently pressing the accelerator button to start your journey.

HOW DO I ADJUST THE SPEED OF THE E-SCOOTER?

The Fantic TX Electric Scooter is equipped with a button to select the pace: the first level is a maximum of 6Km/h for pedestrian streets, the second level is a slow and progressive acceleration up to 25 Km/h while the third level is a more immediate acceleration in boost mode.

CAN I USE MY E-SCOOTER ON A ROUGH ROAD?

The 8.5" airless wheels allow you to ride on slightly gravel and cobbled roads, but the Fantic TX Electric Scooter is not suitable for dirt or off-road use.

HOW CAN I CLEAN THE E-SCOOTER?

To clean your e-scooter, please refer to the instructions in the User Manual:

  • Switch off the display of the electric scooter
  • Remove coarse dirt such as earth, stones, sand, grass, etc. with a gentle jet of water
  • Let the electric scooter dry
  • Spray all surfaces of your e-scooter with a suitable cleaning agent
  • Thoroughly rinse all parts of the e-scooter with a gentle jet of water
  • Washing with water can be combined with the use of a sponge or cloth
  • Let the electric scooter dry
CAN I PROTECT THE SCOOTER FROM INAPPROPRIATE USE?

The Fantic TX scooter provides you with the possibility of registering your fingerprints to protect it from undesired use. To register and, if necessary, cancel the fingerprint registration, follow the instructions in the user manual or in the video tutorial.

HOW TO KNOW ABOUT CURRENT PROMOTIONS AND RECEIVE DISCOUNTS?

The first step to buying conveniently online is to register for the newsletter.
In addition, by entering your email address you will receive updates and promotions.

I AM LOOKING FOR ASSISTANCE WITH PRODUCTS I HAVE PURCHASED IN A STORE

We are the customer care of Fantic online Shop and as such we do not deal with sales in the retail channel. We ask that you address your enquiries to the dealer where you purchased or to Fantic's customer care here: https://www.fantic.com/it-it/contatti

WHERE CAN I FIND A RETAILER?

We are the customer care of the Fantic online shop and as such we only handle online sales.
You can search for retailers here: https://www.fantic.com/it-it/dealer-locator